Method Aesthetics (“we”, “us”, or “our”) is committed to protecting your privacy.

This Privacy Policy outlines how we collect, use, and safeguard your personal information when you engage with our website, treatments, and products (“Services” or “Products”), other online platforms we operate, or when you otherwise interact with us. It also explains how you may access or correct your information, and how to lodge a complaint regarding privacy concerns.

By using our website, booking our Services, or purchasing our Products, you confirm that you have read and agree to this Privacy Policy and our Terms and Conditions. If you do not agree, please discontinue use of our Services and website.

1. Information We Collect

When you provide us with your details in connection with a booking, enquiry, or other activity, you consent to us contacting you about our Products and Services using that information.

Personal Information

Personal information refers to details that identify or could reasonably identify an individual. We may collect the following types of information:

• Name, date of birth, and gender

• Contact details such as phone number, email, and address

• Photographic identification (e.g. driver’s licence or passport)

• Treatment photos (before and after images)

• Medical and treatment preferences

• Payment details (for appointment deposits or purchases)

• Social media profiles or usernames (if relevant)

• Feedback, surveys, or enquiry information

• Details of past or upcoming appointments and correspondence with us

• Browser, device, and usage information, such as IP address, pages visited, and search behaviour

• Any other information you provide directly or indirectly via our website, social media, or booking systems

Sensitive Information

Sensitive information receives additional protection under privacy law.
We may collect medical and health-related details necessary to assess your suitability for treatment, including:

• Pregnancy or breastfeeding status

• Medical and surgical history

• Past cosmetic treatments

• Medications, allergies, and relevant family history

• Any other information deemed necessary for safe treatment planning

2. How We Collect Personal Information

We collect information in several ways:

• Directly: When you book online, fill out forms, contact us in person, by phone, email, SMS, or social media.

• Indirectly: Through website interactions, online enquiries, or cookies that capture usage data.

• From third parties: Such as analytics services, advertising platforms, or other healthcare providers when necessary to deliver your care.

3. Why We Collect, Hold, Use and Disclose Personal Information

We collect, store, and use personal information to:

• Provide and manage appointments and treatments

• Contact you regarding enquiries, bookings, or post-care information

• Maintain accurate internal records and billing

• Improve our website, Services, and customer experience

• Send you marketing or promotional communications (you can opt out at any time)

• Comply with legal obligations

• Consider employment applications

• Manage emergency situations or risks to health or safety

Sensitive Information is used only to:

• Assess treatment suitability and safety

• Support medical decision-making during your care

• Contact emergency services or next of kin when necessary

• Meet our professional or legal obligations

4. Disclosure of Personal Information

We may share your information with:

• Trusted service providers (e.g. IT, web hosting, data storage, payment processing, and marketing support)

• Our employees, contractors, and affiliated medical professionals

• Other healthcare providers involved in your care

• Legal, regulatory, or professional bodies as required by law

• Courts, tribunals, or law enforcement agencies when legally required

• Third-party analytics or email marketing platforms (for internal use only)

Some of these third parties may store data outside of Australia (e.g. United States). We will take reasonable steps to ensure overseas recipients handle your information in line with Australian privacy standards.

5. Your Rights and Controlling Your Information

• Access: You may request a copy of the personal information we hold about you.

• Correction: You can request correction of any inaccurate or outdated information.

• Opt-out: You can unsubscribe from marketing communications at any time by following the opt-out link or contacting us directly.

• Complaints: If you believe your privacy has been breached, please contact us. We’ll investigate promptly and respond in writing.
  If you are not satisfied, you can contact the Office of the Australian Information Commissioner (OAIC).

6. Storage and Security

We store information securely in electronic and paper form, protected by physical, digital, and administrative safeguards.
While we strive to protect your data, no internet transmission is 100% secure. By providing information to us, you accept this risk and consent to our handling of your information in accordance with this Policy.

7. Cookies and Tracking

Our website uses cookies to improve functionality, remember your preferences, and measure marketing effectiveness.
You can disable cookies in your browser, though this may limit site functionality.

We may also use pixel tracking to analyse marketing performance; no personally identifiable data is collected through these pixels.

8. External Links

Our website may contain links to external sites. We are not responsible for the content or privacy practices of third-party websites.

9. Governing Law

This Privacy Policy is governed by the laws of Australia. Any disputes will be subject to the exclusive jurisdiction of Australian courts.

10. Changes to This Policy

We may update this Privacy Policy from time to time by publishing a revised version on our website. We encourage you to review it periodically.

Contact Us

For questions, corrections, or complaints regarding this Privacy Policy, please contact:

Method Aesthetics

reception@methodaesthetics.com.au

Last updated: 03/11/2025