1) Who we are & how these terms work

These Terms & Conditions (“Terms”) govern your use of the Method Aesthetics website, social media, enquiries, bookings, consultations and treatments (“Services”). By using our Services, you agree to these Terms and our Privacy Policy.

If you do not agree, please do not use our Services.

2) Bookings, confirmations & reminders

• You may book online, by phone or in-clinic.

• We’ll email your confirmation (check junk/spam if you don’t see it).

• We may send reminders as a courtesy; attending your appointment remains your responsibility.

3) Deposits, reschedules & cancellations

• A card on file and/or deposit may be required to secure your appointment.

• 48+ hours’ notice: cancel/reschedule with no fee (any deposit can be carried forward).

• Less than 48 hours / no-show: a cancellation fee applies (up to the deposit amount, or up to $200 if no deposit was taken).

• Deposits are applied to treatment fees at attendance and are not refundable after the appointment time has passed.

4) Arrival, guests & children

• Please arrive on time. Late arrival may shorten or require rescheduling of your appointment.

• For safety and comfort, we cannot accommodate children in the clinic.

• You may bring one adult guest; you are responsible for their conduct.

5) Identification & age

• Bring valid photo ID. We may verify and securely store ID as part of your clinical record.

• Treatments are for 18+ only.

6) Suitability, medical disclosure & assessment

• Some treatments are not suitable if you are pregnant, breastfeeding, unwell, recently vaccinated, on certain medications, or have had recent dental/surgical procedures.

• You must provide full, accurate and current medical information and advise us of any changes.

• A medical assessment/consultation is required before treatment. We may decline or defer treatment at our clinical discretion.

7) Treatment risks, expectations & results

• All medical procedures carry risk. Your practitioner will discuss benefits, risks and alternatives.

• Results vary by individual and are not guaranteed in outcome or longevity.

• Additional sessions/top-ups may be recommended and will attract normal fees unless otherwise stated in writing.

8) Fees, payment & pricing

• Fees are payable on the day of treatment before you leave the clinic.

• We accept common payment methods (e.g., EFTPOS/credit/debit); surcharges may apply.

• Pricing may change without notice. Any written quotes are typically valid for 30 days unless stated otherwise.

9) Refunds, adjustments & discounts

• In line with Australian Consumer Law, we do not offer refunds for change of mind or unmet expectations where a service has been provided with due care and skill.

• Complimentary reviews/adjustments, where offered, are at clinician discretion and within specified timeframes communicated at your consult.

• Prescription medicines/devices cannot be discounted or advertised in line with Australian regulations.

10) Aftercare & emergencies

• You must follow the aftercare provided. Contact us if you have concerns.

• For urgent medical issues, call 000 or present to your nearest emergency department.

11) Photography & clinical records

• We may take before/after images for your confidential clinical record.

• Any marketing/educational use of your images will only occur with your separate, explicit consent.

12) Information on this website

• Website, email, messages and social content are general information only, not medical advice.

• An in-person consultation is required for personalised recommendations.

13) Liability

• To the extent permitted by law, we are not liable for indirect or consequential loss.

• You are responsible for providing accurate medical information and following pre-/post-care.

• Nothing in these Terms excludes your Australian Consumer Law rights.

14) Your Consumer Law rights

• You have non-excludable guarantees under the Australian Consumer Law.

• Where a failure is minor, our responsibility is to re-supply the service or provide a refund of the service cost at our discretion; for major failures, you have additional remedies.

15) Privacy

• We handle personal and health information in accordance with our Privacy Policy.

• Queries: reception@methodaesthetics.com.au

16) Intellectual property

• All site content (text, images, graphics) is owned by or licensed to Method Aesthetics.

• You may not copy, reproduce or use our content for commercial purposes without written permission.

17) Changes, clinic control & force majeure

• We may update these Terms at any time by posting the new version on our website.

• We may change, postpone or cancel appointments where needed (e.g., practitioner availability, equipment, safety).

• We are not liable for delays outside our reasonable control (e.g., outages, emergencies).

18) Complaints & dispute resolution

• Please contact us first so we can try to resolve any issue quickly.

• If we can’t resolve it promptly, you may seek external resolution via consumer bodies or regulators.

19) Governing law

• These Terms are governed by the laws of Victoria, Australia. You submit to the exclusive jurisdiction of the Victorian courts.

Contact

Method Aesthetics
Email: reception@methodaesthetics.com.au